What is Customer Onboarding? | Spitche Glossary

Customer onboarding is a critical phase in the customer journey that involves educating new customers about how to use a product or service effectively. It aims to ensure a smooth transition, reduce churn, and increase the likelihood of customer success and satisfaction. Example: A cloud storage service provides a step-by-step tutorial for new users, explaining how to upload files, share folders, and use security features.