Customer
Ambassador
Platform

Setting up your Spitche account is very quick – you will just need 5 minutes to create your account and connect it with your social media pages. Once connected, you’ll simply need to provide your brand information and decide on rewards, points, and communications strategy to invite your prospects & consumers to join. Depending on how quickly you finalize these details internally (e.g., having rewards approved and communication ready), your ambassadors program could be up and running within 2 weeks.

Setting up your Spitche account is very quick – you will just need 5 minutes to create your account and connect it with your social media pages. Once connected, you’ll simply need to provide your brand information and decide on rewards, points, and communications strategy to invite your prospects & consumers to join. Depending on how quickly you finalize these details internally (e.g., having rewards approved and communication ready), your ambassadors program could be up and running within 2 weeks.

Your ambassadors will earn points and level up by engaging with your brand on social media and creating content tagging your brand. Actions like Facebook likes, comments, shares, friend’s like & comment, Instagram comments, tags in posts or reels all contribute to increasing your ambassadors’ engagement levels. As they move up levels, they earn points.
Additionally, bonus points can be awarded for actions like welcoming new ambassadors, celebrating birthdays, referring friends, participating in challenges (like creating content on Tik Tok, and more. Once they accumulate enough points, they can redeem the rewards you’ve set up for them.

Yes, the points and rewards system is fully customizable. You decide how many points and level progressions are assigned for each action, as well as the number of points & level needed for each reward. You can update the system anytime to keep it aligned with your goals.

You’ll have access to several dashboards that provide insights on your ambassadors, including their email, opt-ins, and social media engagement. You can also monitor your brand’s social media activity and download user-generated content (UGC) created by your ambassadors on Instagram, all in one place.

Yes, our team will assist you during your initial onboarding call to get everything set up. Additionally, you’ll have a dedicated Customer Success Manager for 2 hours per month. They’ll work closely with you to refine your strategy and share industry best practices, including tips on rewards and communication.

Our subscription is commitment-free, with only a 30-day notice required if you decide to cancel.

Yes, a social media ambassadors program complements your existing loyalty program as it is not only targeting your current consumers but also your prospect, followers & the nano-influencers within your community. By running both programs, you benefit from rewarding purchases through your loyalty program while also amplifying brand awareness and social engagement through the ambassadors program.
Many of the brands we work with have both of the programs, benefiting from increased social media reach & engagement, prospect targeting, strengthened brand advocacy and richer data collection from their followers.

• Boost organic reach and engagement (brand awareness)
• Generate and collect more user-generated content (UGC)
• Target ads more effectively using lookalike audiences
• Attract new leads
• Enrich your CRM with additional data
• Personnalize and automate communication based on collected data
• Increase conversions with UGC
• Improve customer loyalty, purchase frequency, and average basket size
• Reach new audiences and create new revenue streams
• Build strong consumer advocacy and transition to a C2C model
• Empower a community of ambassadors to champion your brand
• Enhance the overall consumer journey