Spitche | Omnichannel Consumer Engagement solution

86%

Of buyers are willing to pay more for a great customer experience.

49%

Of buyers have made impulse purchases after receiving a more personalized experience.

Sources: PWC.com - globalnewswire.com

“Spitche is a new way to engage consumers with a unique brand experience. Thanks to the gamification system, we implemented an innovative strategy to interact with our loyal customers. It is a helpful tool to increase our ambassador engagement and multiply awareness through a real-life community that will grow our brand’s trust.
In our first two months using Spitche, we received valuable user-generated content from our community on Instagram and increased our engagement rate by +37%. For us, it is the strategy of the future.”

Anastasia Bougerolles, Marketing Lead Ukraine, Decathlon

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Identify your most active and valuable customers

Analyze each step of the consumer’s journey and identify the most engaged profiles to understand them better and optimize their experience.

Collect data from your most engaged customers at every step of their journey (pre, during, and post-purchase) and get a global view of their journey with your brand, allowing you to optimize each interaction and marketing communication.

“Using Spitche, we found a new way to engage our community as well as an efficient tool to identify our top ambassadors. After only one month of use, results were visible and our organic reach and engagement rate on social media increased drastically (+58% and +115% respectively)”

Xavier De Rosamel, former CMO, Weekendesk

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The purchase is only one step of the consumer journey, it is the result of all the experiences leading up to the purchasing decision and the ones following it. With Spitche, identify your most valuable followers, customers and ambassadors and analyse their engagement at all the different touch-points of their journey.

ANALYZE

ENGAGEMENT

Identify the customers and followers engaging at each step of their journey with your brand by analyzing their interactions.

Our system allows you to analyze and understand the interactions at all touch-points of the consumer journey and identify the most engaged profiles.

UNIFY

DATA

Collect data at each step of the consumer journey and unify it into a customized, multi-channel data source.

With our integrated CRM, access the collected data on all ambassadors’ profiles and analyze at which step of their journey they are the most engaged and where they were last engaging with your brand.

OPTIMIZE

CONSUMER EXPERIENCE

Understand your brand’s funnel better to target your prospects effectively with a customer-centric approach.

From more effective targeting to personalized messaging, use the valuable data collected by your audience’s actions to interact more accurately with your prospects along their journey.

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“Using Spitche, we managed to reach over 2.7M users in our target audience on Facebook organically, turning over 30.000 passive followers to identified and engaged ambassadors”

Yoann Robert, former Head of Social Media, TF1 le Groupe

Analyse and optimize your consumer’s experience

Collect valuable data at each step of the consumer’s journey by connecting the different touch-points of your brand’s experience and analyze your community’s engagement

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