What is Net Promoter Score (NPS)? | Spitche Glossary

Net Promoter Score (NPS) is a management tool used to gauge the loyalty of a company’s customer relationships by asking customers how likely they are to recommend the company’s product or service to others. NPS categorizes respondents into Promoters, Passives, and Detractors, providing insights into customer satisfaction and loyalty, and serving as a predictor of business growth.