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Analyse and optimize your customers experience
Collect valuable data at each step of your customers journey by rewarding those who are the most engaged.
GENERATE ENGAGEMENT
Incentivize your customers and followers to engage with your brand at each step of their journey by gamifiying their interactions.
By setting a value to every touch-point of your customers journey, you give the opportunity for your customers, followers and ambassadors to get rewarded for all the ways they engage with your brand.
The more ways they have to collect points, the more engagement you will generate, giving you valuable insights on their experience before, during and after their purchase.
UNIFY DATA
Identify your most engaged profiles, collect data at each individual step of the journey and unify it into a unique and customised data-source.
From their personal information to their purchase behaviour and social media engagement, you are in control of the data you collect through the different integrations.
By connecting your customers experience with our system, you get a complete view and understanding of their journey on a simple and unique dashboard.
Analyse and optimize your customers experience
Collect valuable data at each step of your customers journey by rewarding those who are the most engaged.
OPTIMIZE CUSTOMERS EXPERIENCE
Better understand your sales and marketing funnel to target effectively your prospects with a customer-centric approach.
By collecting and analysing the data from different touch-points of the 3 steps of your customers journey (before, during and after purchase), you can take direct action to adapt and personalise your audience’s interactions.
From more effective targeting to personalised messaging, uses the valuable data collected by your audience’s actions to better communicate with your prospects.
FREQUENTLY ASKED QUESTIONS
Can I get data from both instagram and Facebook in Spitche?
Our platform offers, among others, integrations with both Facebook and Instagram which are by default integrated into our Social Media Plan.
What social media actions can I gamify?
With our Facebook and Instagram integration, you can reward engagement actions on Facebook as well as user-generated content and comments on Instagram.
How do I invite my customers, followers and ambassadors to sign up for my program?
Once your account is set up and you are ready to launch your program, you can invite your future ambassadors using the invitation link on the top-right corner of your admin panel.
Is there any limits to how many users I can invite to my program?
All of our plans have an unlimited number of ambassadors, contact our team to get more information on our pricing plans.
Can I get data from other sources than social medias?
Our Social Media Plan offers integrations with Facebook and Instagram.
In case you would like to connect more data sources and reward other engagement points of your customers journey, contact our team.
Can I download and use the data from my ambassadors?
The data collected can be downloaded from the platform into a .CSV file. To follow GDPR compliance, brands are not allowed to use data from ambassadors about other purposes than the program they sign up to without their explicit consent (ambassador's consent is collected and displayed in the CRM feature).
Can I connect my Spitche program with my CRM?
Spitche can be integrated with different technologies and systems thanks to its API, contact our team and ask about our different API integrations.